Last Updated: June 25, 2026
1. Introduction
Xiangnuo Tech ("we," "our," or "us") is committed to protecting the privacy of individuals who visit our website, use our services, or interact with us in any manner. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website at www.xiangnuo.shop (the "Site") or use any of our products or services.
By accessing or using our Site and services, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with the terms of this policy, please do not use our Site or services.
2. Information We Collect
We may collect the following categories of information when you interact with us:
2.1 Personal Information You Provide
When you fill out contact forms, request quotations, subscribe to newsletters, or communicate with us, we may collect:
- Contact Information: Full name, email address, phone number, company name, job title, and mailing address.
- Inquiry Details: Information about your project requirements, technical specifications, business needs, and any other details you choose to share.
- Communication Records: Correspondence you send to us, including emails, messages, and attached documents.
2.2 Information Collected Automatically
When you visit our Site, we may automatically collect:
- Device Information: IP address, browser type and version, operating system, device type, and screen resolution.
- Usage Data: Pages visited, time spent on pages, referral sources, click patterns, and navigation paths.
- Cookies and Tracking Technologies: We use cookies and similar technologies to enhance your browsing experience, analyze site traffic, and understand user behavior. You can control cookie preferences through your browser settings.
3. How We Use Your Information
We use the information we collect for the following purposes:
- Service Delivery: To respond to your inquiries, provide quotations, deliver our technology services, and manage our business relationship with you.
- Communication: To send important updates about our services, respond to your questions, and provide customer support.
- Improvement: To analyze usage patterns and trends, improve our website functionality, and enhance the quality of our services.
- Marketing: With your consent, to send promotional materials, newsletters, and information about new services that may interest you. You may opt out at any time.
- Legal Compliance: To comply with applicable laws, regulations, legal processes, and enforceable governmental requests.
- Security: To protect the security and integrity of our website, systems, and data, and to prevent fraud or unauthorized access.
4. Legal Basis for Processing (GDPR Compliance)
If you are located in the European Economic Area (EEA), we process your personal information based on the following legal grounds:
- Consent: Where you have given clear consent for us to process your personal data for a specific purpose.
- Contractual Necessity: Where processing is necessary for the performance of a contract with you or to take steps at your request before entering into a contract.
- Legitimate Interests: Where processing is necessary for our legitimate business interests, such as improving our services, ensuring network security, and conducting analytics, provided your rights do not override these interests.
- Legal Obligation: Where processing is necessary for compliance with a legal obligation to which we are subject.
5. Information Sharing and Disclosure
We do not sell, trade, or rent your personal information to third parties. We may share your information in the following limited circumstances:
- Service Providers: With trusted third-party service providers who assist us in operating our website, conducting our business, or serving you, provided they agree to keep your information confidential and use it only for the purposes we specify.
- Legal Requirements: When required by law, court order, or governmental regulation, or to protect our rights, property, or safety.
- Business Transfers: In connection with a merger, acquisition, reorganization, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.
- With Your Consent: We may share your information for any other purpose with your explicit consent.
6. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. We will delete or anonymize your information when it is no longer needed.
To determine the appropriate retention period, we consider the amount, nature, and sensitivity of the personal information, the potential risk of harm from unauthorized use or disclosure, and applicable legal requirements.
7. Data Security
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:
- Encryption of data in transit and at rest using industry-standard protocols.
- Regular security assessments and vulnerability testing of our systems.
- Access controls and authentication mechanisms to restrict unauthorized access.
- Employee training on data protection and privacy best practices.
- Incident response procedures to address potential security breaches promptly.
However, no method of transmission over the Internet or electronic storage is completely secure. We cannot guarantee absolute security but strive to protect your information to the best of our ability.
8. Your Rights
Depending on your jurisdiction, you may have the following rights regarding your personal information:
- Right to Access: Request a copy of the personal information we hold about you.
- Right to Rectification: Request correction of inaccurate or incomplete information.
- Right to Erasure: Request deletion of your personal information when it is no longer necessary for the purposes for which it was collected.
- Right to Restrict Processing: Request restriction of processing of your personal information under certain circumstances.
- Right to Data Portability: Request transfer of your data to another service provider in a structured, commonly used format.
- Right to Object: Object to processing of your personal information based on legitimate interests or for direct marketing purposes.
- Right to Withdraw Consent: Withdraw your consent at any time where processing is based on consent.
To exercise any of these rights, please contact us at support@xiangnuo.shop. We will respond to your request within the timeframe required by applicable law.
9. Cookies Policy
Our website uses cookies to enhance your browsing experience, analyze site traffic, and understand where our visitors come from. Cookies are small text files stored on your device when you visit a website.
Types of cookies we use:
- Essential Cookies: Required for the basic functionality of our website, such as maintaining session state.
- Analytics Cookies: Help us understand how visitors interact with our website by collecting anonymous information about page visits and usage patterns.
- Functional Cookies: Remember your preferences and settings to provide a personalized experience.
You can manage or disable cookies through your browser settings. However, please note that disabling certain cookies may affect the functionality of our website.
10. International Data Transfers
Your information may be transferred to and processed in countries other than your own. We ensure that appropriate safeguards are in place for any international data transfers, including the use of standard contractual clauses or other lawful transfer mechanisms as required by applicable data protection laws.
11. Third-Party Links
Our website may contain links to third-party websites, plugins, and services. We are not responsible for the privacy practices or content of these third parties. We encourage you to review the privacy policies of any third-party sites you visit.
12. Children’s Privacy
Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected personal data from a child without appropriate consent, we will take steps to delete that information promptly.
13. Changes to This Privacy Policy
We reserve the right to update or modify this Privacy Policy at any time. Changes will be effective immediately upon posting the updated policy on this page, with the "Last Updated" date revised accordingly. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.
Material changes will be communicated through a notice on our website or via email, where appropriate.
14. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
- Email: support@xiangnuo.shop
- Phone: 18637522281
- Address: No.127 Minxing Building Materials City, South Second Ring Road, Yuquan District, Hohhot, Inner Mongolia, China